Betting - Spel på samma bolag, kräva tillbaka pengar

[Landa]

Jag håller på att nöter med MGA. Har dock inte hört av dom på 1 månad. Det hela är jävligt märkligt. Kan ett casino radera all info så har ju ansvarsfullt spelande helt fallerat. ”Hade det hänt tidigare så hade det hanterats annorlunda” känns väldigt godtyckligt.

Ta kontakt med askgamblers. Sett att de kan hjälpa

 

[Nu_racker_det]

Ta kontakt med askgamblers. Sett att de kan hjälpa

AG har jag väldigt dålig erfarenhet av. MGA borde har mer inflytande.

 

[Sajsan121212]

Alltså. Är det någon som har hundra koll på vad det egentligen är som gäller?

Chattade precis med ett casino.

Lars - Support
No that rule does not apply to Scandinavian players, since the MGA license does not require it for players from the EU, only UK players playing on the UKGC license will be cross licensed blocked by default.

In some cases the casino might cross license block you however on our discretion if we feel that it is the best choise.

(Visitor)
Okay. Then I know. That even if I’m self excluded from some sites due to gambling addiction?

Lars - Support
Yes, even that since all casinos under the license are operated separately, but in some cases the casino managemnt takes the decision to over the license-
But it is not a requirement on our part.


Så... Vad gäller egentligen?

 

[Eriksson67]

Fick precis svar från Snabbare att dom mottagit mitt ”klagomål” och skickat det vidare till en Senior Medarbetare.
Dom nämner även att dom kan komma att involvera andra företag och leverantörer i processen (antar att dom menar systerbolagen)
Kan dröja upp till 7 dagar innan svar.

 

[pala87]

Fick detta svaret:
skulle vilja informera dig om att för närvarande spelare som är registrerade under MGA-licens kan få sina konton öppna trots att deras konto är låst på andra systerplatser

 

[Terry_]

Vad fan är poängen med den MGA-licensen eller ens att tvinga dom ha någon licens när inte lagarna efterföljs. Bolagen skiter ju uppenbarligen i vad MGA tycker

 

[lanaren360]

Hur lång tid innan trustly svarar på Mail ?

Måste ju vara ett av dem slöaste företagen.

 

[Hege44]

Hur lång tid innan trustly svarar på Mail ?

Måste ju vara ett av dem slöaste företagen.

Jag skapade ett ärende på deras sida, tror inte jag mailade direkt. Fick svar inom 1-2 timmar.

 

[Terry_]

FastBet svarade mig detta (En del av Bethard Group)


Hi again X,
Thank you for getting back to me.
I'd like to start by saying that I am very sorry to hear about your situation. Problem gambling is, unfortunately, a growing problem today which is something that we continuously try to spread awareness and information about.

We are still not having any success in locating the account on Scandibet after using the details that you have provided us with so far. Did you perhaps open the account with a different name?
We have now reviewed our contact history with you in regards to the accounts you have had with us on Bethard and former Fastbet. The first time you contacted us and informed us about your gambling problem was earlier this year, 2018-03-25. Once we received this information from you, we immediately closed down your accounts and proceeded to exclude you from ever being able to play on any of the sites in our network again. Previous to this date in time we have not received any communication regarding gambling-related problems from you.

I'd like to mention as well that we take responsible gaming very seriously and we do not wish for anyone with a gambling problem to play at our website. That being said, we offer multiple tools for our players to limit their gambling, these tools include daily/weekly/monthly limits that you can set in relation to your gameplay and payments. We also offer options for our players to close down their account both via functions on the website and by contacting our support which is available 24/7 all year around. On our website, you can also find a dedicated page with links and information about gambling-related problems.

Keeping this in mind, I'm afraid that we cannot justify a refund of the deposits that have occurred on any of your accounts. I can understand that this might not have been the answer that you were expecting or hoping for, however, it is our standpoint in this case.
Please do not hesitate to contact us again if there is anything further that we can do for you.

 

[Terry_]

Jag har liksom 20 gånger skrivit till dom i chatten om min situation men jag var också avstängd på Bethard sen innan....