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<blockquote data-quote="Terry_" data-source="post: 108784" data-attributes="member: 947"><p>FastBet svarade mig detta (En del av Bethard Group)</p><p></p><p></p><p>Hi again X,</p><p>Thank you for getting back to me.</p><p>I'd like to start by saying that I am very sorry to hear about your situation. Problem gambling is, unfortunately, a growing problem today which is something that we continuously try to spread awareness and information about.</p><p></p><p>We are still not having any success in locating the account on Scandibet after using the details that you have provided us with so far. Did you perhaps open the account with a different name?</p><p>We have now reviewed our contact history with you in regards to the accounts you have had with us on Bethard and former Fastbet. The first time you contacted us and informed us about your gambling problem was earlier this year, 2018-03-25. Once we received this information from you, we immediately closed down your accounts and proceeded to exclude you from ever being able to play on any of the sites in our network again. Previous to this date in time we have not received any communication regarding gambling-related problems from you.</p><p></p><p>I'd like to mention as well that we take responsible gaming very seriously and we do not wish for anyone with a gambling problem to play at our website. That being said, we offer multiple tools for our players to limit their gambling, these tools include daily/weekly/monthly limits that you can set in relation to your gameplay and payments. We also offer options for our players to close down their account both via functions on the website and by contacting our support which is available 24/7 all year around. On our website, you can also find a dedicated page with links and information about gambling-related problems.</p><p></p><p>Keeping this in mind, I'm afraid that we cannot justify a refund of the deposits that have occurred on any of your accounts. I can understand that this might not have been the answer that you were expecting or hoping for, however, it is our standpoint in this case.</p><p>Please do not hesitate to contact us again if there is anything further that we can do for you.</p></blockquote><p></p>
[QUOTE="Terry_, post: 108784, member: 947"] FastBet svarade mig detta (En del av Bethard Group) Hi again X, Thank you for getting back to me. I'd like to start by saying that I am very sorry to hear about your situation. Problem gambling is, unfortunately, a growing problem today which is something that we continuously try to spread awareness and information about. We are still not having any success in locating the account on Scandibet after using the details that you have provided us with so far. Did you perhaps open the account with a different name? We have now reviewed our contact history with you in regards to the accounts you have had with us on Bethard and former Fastbet. The first time you contacted us and informed us about your gambling problem was earlier this year, 2018-03-25. Once we received this information from you, we immediately closed down your accounts and proceeded to exclude you from ever being able to play on any of the sites in our network again. Previous to this date in time we have not received any communication regarding gambling-related problems from you. I'd like to mention as well that we take responsible gaming very seriously and we do not wish for anyone with a gambling problem to play at our website. That being said, we offer multiple tools for our players to limit their gambling, these tools include daily/weekly/monthly limits that you can set in relation to your gameplay and payments. We also offer options for our players to close down their account both via functions on the website and by contacting our support which is available 24/7 all year around. On our website, you can also find a dedicated page with links and information about gambling-related problems. Keeping this in mind, I'm afraid that we cannot justify a refund of the deposits that have occurred on any of your accounts. I can understand that this might not have been the answer that you were expecting or hoping for, however, it is our standpoint in this case. Please do not hesitate to contact us again if there is anything further that we can do for you. [/QUOTE]
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